December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Inside Clear’s ambitions to manage your identity beyond the airport

November 20, 2024
If you’ve ever been through a large US airport, you’re probably at least vaguely aware of Clear. Maybe your interest (or irritation) has been piqued by the pods before the security checkpoints, the attendants in navy blue vests who usher clients to the front of the security line (perhaps just ahead of you), and the…

Roundtables: What’s Next for Mixed Reality: Glasses, Goggles, and More

November 19, 2024
Recorded on November 19, 2024 What’s Next for Mixed Reality: Glasses, Goggles, and More. Speakers: Mat Honan, Editor in Chief, and James O’Donnell, AI hardware reporter. We are barreling toward the next big consumer device category: smart glasses. After years of trying, augmented-reality specs are at last a thing. Facebook recently showed off its Orion…