People ‘Hate’ AI Customer Service Chatbots. Here’s Why Companies Keep Using Them Anyway.
Nearly one in five consumers who’ve used AI for customer service saw no benefit — a failure rate four times higher than AI use in general.
Why opinion on AI is so divided
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. In an industry that doesn’t stand still, Stanford’s AI Index, an annual roundup of key results and trends, is a chance to take a breath. (It’s a marathon, not a sprint, after…
Startup Battlefield 200 applications open: A chance for VC access, TechCrunch coverage, and $100K
Nominate your startup, or one you know that deserves the spotlight, and finish the process by applying. Selected 200 have a chance at VC access, TechCrunch coverage, and $100K for Startup Battlefield 200. Applications close on May 27.
How to use the new ChatGPT app integrations, including DoorDash, Spotify, Uber, and others
Learn how to use Spotify, Canva, Figma, Expedia, and other apps directly in ChatGPT.
Microsoft Visual Studio Pro was $500, but Now You Can Get It for Less Than $50
Microsoft Visual Studio 2026 helped my team code faster and with fewer errors.
Your Online Presence Is Your First Impression — Don’t Let It Deter Your Business From Making More Money
This reputation management tactic ensures your digital footprint is consistent, compelling and aligned with who you are today.
AdGuard is Making Their $439.39 Security Bundle Available for Only $40 for a Short Time
AdGuard VPN + Ad Blocker is helping professionals secure their online activity at incredible prices.
A Single AI Platform for Every Role in Your Business Is $60 Off
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What Productivity Tools Are Right for You?
Find out how you can maximize your time and take advantage of productivity tools at your disposal.
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Gen Z Is Bringing the Mall Back From the Dead. Here’s How ‘Mallmaxxing’ Is Reshaping Retail.
Online brands like Edikted and Princess Polly are opening brick-and-mortar stores, fueled by teens who film social media videos there.