A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
AI offers organizations an unprecedented chance to drive innovation across every department, yet many are missing out by seeing it as just another tech tool.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. How the largest gathering of US police chiefs is talking about AI —James O’Donnell The International Association of Chiefs of Police bills itself as the largest gathering of its type in the United…
As holiday sales peak, so do scams targeting businesses, making vigilance crucial for a secure season. Learn how to guard against evolving threats — from AI-driven fraud to holiday-specific risks — with effective strategies and tools to protect your bottom line.
This story is from The Algorithm, our weekly newsletter on AI. To get it in your inbox first, sign up here. It can be tricky for reporters to get past certain doors, and the door to the International Association of Chiefs of Police conference is one that’s almost perpetually shut to the media. Thus, I was…