Why You Need to Onboard Clients Like You Onboard Employees
It’s practically unheard of to hire an employee without onboarding them these days, but the practice isn’t as common when it comes to clients.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Are You Good at Your Job and a Pleasure to Work With? You’ll ‘Never Get Promoted,’ According to a Viral TikTok. Here’s What the Experts Say.
Here’s what the research has to say, and what leaders can do to promote kindness and empathy at work.
How Y Combinator’s founder-matching service helped medical records AI startup Hona land $3M
Y Combinator’s founder matching tool has quietly become one of most powerful offerings. That’s how medical records AI startup Hona was founded.
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After Going to Prison, He Worked Hard to Build a Career. Then This Happened, and He Discovered a Liberating Truth.
Steve’s story illustrates that every action has two risks.
These Are the Most Diverse and Equitable Franchises in 2024
If you’re looking for a diverse franchise family, these brands are a great place to start.
Inside TC’s Techstars investigation and how AI is accelerating disability tech
The downturn in venture capital funding that the world has seen since the bust of the 2021-era bubble has impacted startups, VC firms, and accelerators alike. One company in the final category, Techstars, has been shaking up its operations for some time now, leading to certain departures from its ranks. TechCrunch’s deep-dive into how it […]
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Transfer Data Affordably for Life with This $30 License
EaseUS Disk Copy enables easy and affordable data transfers and Windows OS migrations without needing to reinstall.
The Download: the cancer vaccine renaissance, and working towards a decarbonized future
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Cancer vaccines are having a renaissance Last week, Moderna and Merck launched a large clinical trial in the UK of a promising new cancer therapy: a personalized vaccine that targets a specific set…
Cancer vaccines are having a renaissance
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. Last week, Moderna and Merck launched a large clinical trial in the UK of a promising new cancer therapy: a personalized vaccine that targets a specific set of…
Google dubs Epic’s demands from its antitrust win ‘unnecessary’ and ‘far beyond the scope’ of the verdict
The new filing, along with Epic’s proposal, will help to inform Judge James Donato in a hearing scheduled on May 23 about what actions to take next to put Google’s power in check.
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