December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

They thought they were joining an accelerator — instead they lost their startups

May 2, 2024

Lacey Hunter thought all was well as she put her startup through the three-month Newchip accelerator. Then the organization filed for bankruptcy in May 2023. Things went from bad to worse later that year when she discovered warrants of her company — rights to buy an ownership stake — had become part of the proceedings, […]

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6 Non-Negotiables for Women in Power

May 2, 2024
Here are six non-negotiables from myself and some of the powerful women we all look up to that will help you maintain your success and push through to the next level.

Hyundai is spending close to $1 billion to keep self-driving startup Motional alive

May 2, 2024

Hyundai has agreed to spend nearly $1 billion on Motional, an investment that will give the automaker a majority stake while providing the self-driving startup with the necessary capital to keep operating. The Korean automaker invested $475 million directly into Motional as part of a broader deal that includes buying out joint venture partner Aptiv. […]

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