December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

A US push to use ethanol as aviation fuel raises major climate concerns

May 1, 2024
Eliminating carbon pollution from aviation is one of the most challenging parts of the climate puzzle, simply because large commercial airlines are too heavy and need too much power during takeoff for today’s batteries to do the job.  But one way that companies and governments are striving to make some progress is through the use…

From Connie Chan to Ethan Kurzweil venture capitalists continue to play musical chairs

May 1, 2024

When Keith Rabois announced he was leaving Founders Fund to return to Khosla Ventures in January, it came as a shock to many in the venture capital ecosystem — and not just because Rabois is a big name in the industry. It was surprising because unlike in many other fields, venture capitalists don’t traditionally move […]

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NASA orders studies from private space companies on Mars mission support roles

May 1, 2024

Mars exploration has been always been the exclusive purview of national space agencies, but NASA is trying to change that, awarding a dozen research tasks to private companies as a prelude to commercial support for future missions to the Red Planet. It’s the second time in a month that the agency has shown its desire […]

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Sam Altman says helpful agents are poised to become AI’s killer function

May 1, 2024
A number of moments from my brief sit-down with Sam Altman brought the OpenAI CEO’s worldview into clearer focus. The first was when he pointed to my iPhone SE (the one with the home button that’s mostly hated) and said, “That’s the best iPhone.” More revealing, though, was the vision he sketched for how AI…

United HealthCare CEO says ‘maybe a third’ of U.S. citizens were affected by recent hack

May 1, 2024

Two months after hackers broke into Change Healthcare systems stealing and then encrypting company data, it’s still unclear how many Americans were impacted by the cyberattack. Last month, Andrew Witty, the CEO of Change Healthcare’s parent company UnitedHealth Group, said that the stolen files include the personal health information of “a substantial proportion of people […]

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