Calendly revamps its browser extension as it seeks to do more than schedule meetings

December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

May 1, 2024

Appointment scheduling service Calendly has redesigned its browser extension in a bid to improve schedule management and make scheduling faster.

The Download: mysterious radio energy from outer space, and banning TikTok

May 1, 2024

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Inside the quest to map the universe with mysterious bursts of radio energy When our universe was less than half as old as it is today, a burst of energy that could cook…

I’ve Had Zero Turnover at My Company For 6 Years. Here’s How We Did It — and How You Can, Too.

May 1, 2024

Struggling with retention? You might be missing this key component that’s helped my company avoid employee turnover since 2018.

Citigroup’s VC arm invests in API security startup Traceable

May 1, 2024

In 2017, Jyoti Bansal co-founded San Francisco-based security company Traceable alongside Sanjay Nagaraj, a former investor. With Traceable, Bansal — who previously co-launched app performance management startup AppDynamics, acquired by Cisco in 2017 — sought to build a platform to protect customers’ APIs from cyberattacks. Attacks on APIs — the sets of protocols that establish […]

Chicago-based Hyde Park Venture Partners closes $98M Fund IV with two investments made so far

May 1, 2024

Hyde Park Venture Partners is known for having visibility into more than 90% of mid-continent startups and being early backers of companies like ShipBob, FourKites, G2, LogicGate and Dentologie.

The depressing truth about TikTok’s impending ban

May 1, 2024

This story first appeared in China Report, MIT Technology Review’s newsletter about technology in China. Sign up to receive it in your inbox every Tuesday. Allow me to indulge in a little reflection this week. Last week, the divest-or-ban TikTok bill was passed in Congress and signed into law. Four years ago, when I was just starting…

Inside the quest to map the universe with mysterious bursts of radio energy

May 1, 2024

When our universe was less than half as old as it is today, a burst of energy that could cook a sun’s worth of popcorn shot out from somewhere amid a compact group of galaxies. Some 8 billion years later, radio waves from that burst reached Earth and were captured by a sophisticated low-frequency radio…

McDonald’s CFO Says the Company Is Testing Bigger Burgers in ‘Select’ Markets This Year — Here’s Why

April 30, 2024

The chain has been making modifications to its patty for some time.

Midi is building a digital platform for an oft-overlooked area of women’s health

April 30, 2024

When Joanna Strober was around 47 she stopped sleeping. While losing sleep is a common symptom of perimenopause, she first had to go to multiple providers, including driving 45 minutes out of San Francisco to pay $750 out of pocket, to get that diagnosis and proper treatment. “That feeling of wow, I’ve really been suffering […]

Razer hit with $1.1M FTC fine over glowing ‘N95’ mask COVID claims

April 30, 2024

The Federal Trade Commission hit Razer with a $1.1 million fine Tuesday. The order claims that the gaming accessory maker misled consumers by claiming that its flashy Zephyr mask was certified as N95-grade. “These businesses falsely claimed, in the midst of a global pandemic, that their face mask was the equivalent of an N95 certified […]

Pairing live support with accurate AI outputs