December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Facing competition from Spotify, Audible to test using Prime Video viewing behavior to make audiobook recommendations

May 1, 2024

Amazon has historically operated audiobook marketplace Audible as a separate entity, unconnected to the retailer’s broader goals and ambitions. Today, that’s changing a bit with the launch of a test that will allow Audible users to receive recommendations about what to listen to next based on their Prime Video viewing behavior. The company says this […]

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The Download: mysterious radio energy from outer space, and banning TikTok

May 1, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Inside the quest to map the universe with mysterious bursts of radio energy When our universe was less than half as old as it is today, a burst of energy that could cook…

Citigroup’s VC arm invests in API security startup Traceable

May 1, 2024

In 2017, Jyoti Bansal co-founded San Francisco-based security company Traceable alongside Sanjay Nagaraj, a former investor. With Traceable, Bansal — who previously co-launched app performance management startup AppDynamics, acquired by Cisco in 2017 — sought to build a platform to protect customers’ APIs from cyberattacks. Attacks on APIs — the sets of protocols that establish […]

© 2024 TechCrunch. All rights reserved. For personal use only.

The depressing truth about TikTok’s impending ban

May 1, 2024
This story first appeared in China Report, MIT Technology Review’s newsletter about technology in China. Sign up to receive it in your inbox every Tuesday. Allow me to indulge in a little reflection this week. Last week, the divest-or-ban TikTok bill was passed in Congress and signed into law. Four years ago, when I was just starting…

Inside the quest to map the universe with mysterious bursts of radio energy

May 1, 2024
When our universe was less than half as old as it is today, a burst of energy that could cook a sun’s worth of popcorn shot out from somewhere amid a compact group of galaxies. Some 8 billion years later, radio waves from that burst reached Earth and were captured by a sophisticated low-frequency radio…