Razer hit with $1.1M FTC fine over glowing ‘N95’ mask COVID claims

December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

April 30, 2024

The Federal Trade Commission hit Razer with a $1.1 million fine Tuesday. The order claims that the gaming accessory maker misled consumers by claiming that its flashy Zephyr mask was certified as N95-grade. “These businesses falsely claimed, in the midst of a global pandemic, that their face mask was the equivalent of an N95 certified […]

Binance CEO ‘CZ’ sentenced to four months in prison

April 30, 2024

Changpeng Zhao, also known as “CZ,” the founder and CEO of crypto exchange Binance, has been sentenced to four months in prison. Six days ago, the US Department of Justice had recommended that Zhao be given a 36-month prison sentence, which would have been “well above the possible 18 months laid out in his plea […]

Walmart’s Biggest Food Brand Launch in 20 Years Introduces a Private Label With ‘Unique,’ Spicy Options

April 30, 2024

Walmart’s grocery aisles will offer 300 new products tailored to vegan, gluten-free, and more adventurous dietary choices.

With $175M in new funding, Island is putting the browser at the center of enterprise security

April 30, 2024

When a company raises $175M at a $3B valuation, it gets your attention. When that startup is a browser company, all the more.

With $175M in new funding, Island wants the browser to be at the center of enterprise security

April 30, 2024

When a company raises $175M at a $3B valuation, it gets your attention. When that startup is a browser company, all the more.

Screenshots suggest TikTok is circumventing Apple App Store commissions

April 30, 2024

The feature may be hidden from most users, either by design or because it’s only shown to users in a specific group, like testers or high spenders.

‘Bizarre’: Apple Users Report ‘Irritating’ Mystery Bug That’s Been Resetting Apple ID Accounts Without Explanation

April 30, 2024

Reports of the glitch began rolling in around 8 p.m. ET on Friday.

Leadership Lessons We Can All Take From the Sudden, Messy Closure of Two Popular Chains

April 30, 2024

Businesses fail for a variety of reasons, and it is up to executives to communicate effectively with employees and customers to avoid confusion, anger and ruined reputations.

Twitch’s TikTok-like discovery feed is rolling out to all users

April 30, 2024

Twitch is officially rolling out its new TikTok-like discovery feed to all users this week, the company announced on Tuesday. The new feed, which is launching as a tab within the Twitch iOS and Android apps, allows viewers to scroll through bite-sized bits of content to discover new streamers. The official launch follows Twitch’s earlier […]

Amazon CodeWhisperer is now called Q Developer and is expanding its functions

April 30, 2024

Pour one out for CodeWhisperer, Amazon’s AI-powered assistive coding tool. As of today, it’s kaput — sort of. CodeWhisperer is now Q Developer, a part of Amazon’s Q family of business-oriented generative AI chatbots that also extends to the newly-announced Q Business. Available through AWS, Q Developer helps with some of the tasks developers do […]

Pairing live support with accurate AI outputs