One morning in the middle of March, a slow-moving spring blizzard stalled above eastern Nebraska, pounding the state capital of Lincoln with 60-mile-per-hour winds, driving sleet, and up to eight inches of snow. Lincoln Electric System, the local electric utility, has approximately 150,000 customers. By lunchtime, nearly 10% of them were without power. Ice was…
In today’s hyper-connected world, passive customer engagement is no longer enough — businesses must proactively deliver timely, relevant value within customers’ existing digital journeys to truly stand out.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Why it’s so hard to stop tech-facilitated abuse After Gioia had her first child with her then husband, he installed baby monitors throughout their home—to “watch what we were doing,” she says, while…
Selling is one of the hardest parts of building a startup, but arguably the most important. This piece shares hard-won, tactical lessons from my early days, offering a blueprint for founders navigating the messy reality of doing sales with no team, no leads and no playbook.
After Gioia had her first child with her then husband, he installed baby monitors throughout their Massachusetts home—to “watch what we were doing,” she says, while he went to work. She’d turn them off; he’d get angry. By the time their third child turned seven, Gioia and her husband had divorced, but he still found…
When OpenAI acquired Io to create “the coolest piece of tech that the world will have ever seen,” it confirmed what industry experts have long been saying: Hardware is the new frontier for AI. AI will no longer just be an abstract thing in the cloud far away. It’s coming for our homes, our rooms,…