A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Ever look at your bank account and wonder how you racked up so many $9.99 charges? As a business owner, you might be doing the same thing with software — only with much bigger numbers.
Drawing from my personal experience with alcohol flush reactions, I recognize how validating this common issue in the Asian community inspired my business idea.
Everyone wants to be a creator, but few know how to turn it into a thriving career. From adopting a business-owner mindset to identifying “winning concepts” and monetizing them like a pro, this is your cheat sheet for turning short-form content into long-term success.
This article first appeared in The Checkup, MIT Technology Review’s weekly biotech newsletter. To receive it in your inbox every Thursday, and read articles like this first, sign up here. Every journalist has favorite topics. Regular Checkup readers might already know some of mine, which include the quest to delay or reverse human aging, and new technologies for…