December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Stripe, doubling down on embedded finance, de-couples payments from the rest of its stack

April 24, 2024

Stripe continues to hold the title of being the biggest financial technology business still in private hands, with a current valuation of about $65 billion and a whopping $1 trillion in total processed payment volume last year alone. But fintech is fragmented and a fast-moving target, and with competitors chipping away at its place, Stripe is […]

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A new kind of gene-edited pig kidney was just transplanted into a person

April 24, 2024
A month ago, Richard Slayman became the first living person to receive a kidney transplant from a gene-edited pig. Now, a team of researchers from NYU Langone Health reports that Lisa Pisano, a 54-year-old woman from New Jersey, has become the second. Her new kidney has just a single genetic modification—an approach that researchers hope…

WhatsApp adds global support for passkeys on iOS

April 24, 2024

WhatsApp is introducing support for passkey verification on iOS, removing the need for users to deal with SMS two-factor authentication.

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Almost every Chinese keyboard app has a security flaw that reveals what users type

April 24, 2024
Almost all keyboard apps used by Chinese people around the world share a security loophole that makes it possible to spy on what users are typing.  The vulnerability, which allows the keystroke data that these apps send to the cloud to be intercepted, has existed for years and could have been exploited by cybercriminals and…