December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Almost every Chinese keyboard app has a security flaw that reveals what users type

April 24, 2024
Almost all keyboard apps used by Chinese people around the world share a security loophole that makes it possible to spy on what users are typing.  The vulnerability, which allows the keystroke data that these apps send to the cloud to be intercepted, has existed for years and could have been exploited by cybercriminals and…

TechCrunch Minute: Perplexity AI could be worth up to $3B. Here’s why

April 24, 2024

Perplexity AI‘s latest, large fundraising event could be quickly superseded by another, even larger chunk of capital, TechCrunch reports. Yes, the $62.7 million that the startup raised at just over a $1 billion valuation could be quickly stomped on by a raise of as much as $250 million at a valuation that is up to […]

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