December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

I went to COP28. Now the real work begins.

April 23, 2024
As an international student at MIT, I find that the privileges I’ve experienced in the States have made me even more conscious of my nation’s struggles. Brief visits home remind me that in Jamaica, I can’t always count on what I often take for granted in Massachusetts: water flowing through the faucet, timely public transportation,…

Tesla profits drop 55%, company says EV sales ‘under pressure’ from hybrids

April 23, 2024

Tesla profits fell 55% to $1.13 billion in the first quarter from the same year-ago period as a protracted EV price-cutting strategy continued to cut into the automaker’s bottom line. The results, posted after markets closed Tuesday, sent shares up 7% immediately following the release. Tesla reported revenue of $21.3 billion in the first quarter, […]

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How to Actually Get Returns in Your Marketing Efforts

April 23, 2024
The field of newsletter marketing offers a highly cost-efficient channel for achieving high ROI in promotional campaigns, thanks to new AI-powered tools that identify target audiences and track their engagement with ads, enabling the ability to optimize spend.