December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

10 Big Ways to Shine for National Small Business Week (and 5 Things to Avoid)

April 23, 2024
Every year, the U.S. Small Business Administration takes time to honor America’s top small businesses. As one of the country’s 33 million small businesses, you are the engine of the nation’s economy. Share your story and grow new business by leveraging your connection with your community.

With Easel, ex-Snap researchers are building the next-generation Bitmoji thanks to AI

April 23, 2024

Easel is a new startup that sits at the intersection of the generative AI and social trends, founded by two former employees at Snap. The company has been working on an app that lets you create images of yourself and your friends doing cool things directly from your favorite iMessage conversations. There’s a reason why […]

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The Download: the future of geoengineering, and how to make stronger, lighter materials

April 23, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Why new proposals to restrict geoengineering are misguided —Daniele Visioni is a climate scientist and assistant professor at Cornell University The public debate over whether we should consider intentionally altering the climate system…

Two widow founders launch DayNew, a social platform for people dealing with grief and trauma

April 23, 2024

After losing their husbands in devastating and unexpected ways, Karine Nissim and Eloise Bune D’Agostino discovered there were no suitable places where people could go to face all the challenges that surface during the grieving process, including daunting tasks such as organizing a funeral ceremony and donating belongings, as well as scouring the internet for […]

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Amazon wants to host companies’ custom generative AI models

April 23, 2024

AWS, Amazon’s cloud computing business, wants to be the go-to place companies host and fine-tune their custom generative AI models. Today, AWS announced the launch of Custom Model Import (in preview), a new feature in Bedrock, AWS’ enterprise-focused suite of generative AI services, that allows organizations to import and access their in-house generative AI models […]

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