December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Amazon wants to host companies’ custom generative AI models

April 23, 2024

AWS, Amazon’s cloud computing business, wants to be the go-to place companies host and fine-tune their custom generative AI models. Today, AWS announced the launch of Custom Model Import (in preview), a new feature in Bedrock, AWS’ enterprise-focused suite of generative AI services, that allows organizations to import and access their in-house generative AI models […]

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Amazon launches a new grocery delivery subscription in the U.S

April 23, 2024

Amazon said today that it has launched a new grocery delivery subscription for Prime Members and customers with an EBT (Electronic Benefit Transfer) in the U.S. across 3,500 cities and towns. The company started testing grocery delivery in three locations last year, including Denver, Colorado; Sacramento, California; and Columbus, Ohio The subscription costs $9.99 per […]

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Why new proposals to restrict geoengineering are misguided

April 23, 2024
The public debate over whether we should consider intentionally altering the climate system is heating up, as the dangers of climate instability rise and more groups look to study technologies that could cool the planet. Such interventions, commonly known as solar geoengineering, may include releasing sulfur dioxide in the stratosphere to cast away more sunlight,…

Three things we learned about AI from EmTech Digital London

April 23, 2024
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. Last week, MIT Technology Review held its inaugural EmTech Digital conference in London. It was a great success! I loved seeing so many of you there asking excellent questions, and it was a…

Mozilla finds that most dating apps are not great guardians of user data

April 23, 2024

Dating apps are not following great privacy practices and are collecting more data than ever in order to woo GenZ users, a new study by Mozilla pointed out. Researchers reviewed dating apps in terms of privacy in 2021. In the latest report, they noted that dating apps have become more data-hungry and intrusive. The organization studied […]

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This architect is cutting up materials to make them stronger and lighter

April 23, 2024
As a child, Emily Baker loved to make paper versions of things: cameras, a spaceship cockpit, buildings for a town in outer space. It was a habit that stuck. Years later, studying architecture in graduate school at the Cranbrook Academy of Art in Michigan, she was playing around with some paper and scissors. It was…

Adobe claims its new image generation model is its best yet

April 23, 2024

Firefly, Adobe’s family of generative AI models, doesn’t have the best reputation among creatives. The Firefly image generation model in particular has been derided as underwhelming and flawed compared to Midjourney, OpenAI’s DALL-E 3, and other rivals, with a tendency to distort limbs and landscapes and miss the nuances in prompts. But Adobe is trying […]

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