December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

A Grammy for Miguel Zenón

April 22, 2024
Nobel Prizes and other scientific honors are nearly routine at MIT, but a Grammy Award is something we don’t see every year. That’s what Miguel Zenón, an assistant professor of music and theater arts, has won: El Arte Del Bolero Vol. 2, which he recorded with the pianist and composer Luis Perdomo, received the Grammy…

10 Big Ways to Shine for National Small Business Week (and 5 Things to Avoid)

April 22, 2024
Every year, the U.S. Small Business Administration takes time to honor America’s top small businesses. As one of the country’s 33 million small businesses, you are the engine of the nation’s economy. Share your story and grow new business by leveraging your connection with your community.

The Download: saving seals with artificial snow, and AI’s effects on politics

April 22, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. These artificial snowdrifts protect seal pups from climate change For millennia, during Finland’s blistering winters, wind drove snow into meters-high snowbanks along Lake Saimaa’s shoreline, offering prime real estate from which seals carved…

Mood.camera is an iOS app that feels like using a retro analog camera

April 22, 2024

Phone cameras have evolved a lot, with image processing becoming increasingly important and granular controls to help users tweak their images. Despite that, many people are still fond of old-school photography styles and techniques. Developer Alex Fox wanted to focus on that nostalgia while building the Mood.camera app. The iPhone app lets you switch between […]

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European police chiefs target E2EE in latest demand for ‘lawful access’

April 22, 2024

In the latest iteration of the neverending (and always head-scratching) crypto wars, Graeme Biggar, the director general of the UK’s National Crime Agency (NCA), has called on Instagram-owner Meta to rethink its continued rollout of end-to-end encryption (E2EE) — with web users’ privacy and security pulled into the frame yet again. The call follows a […]

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