A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Vulnerability comes more naturally after success, but being vulnerable about your weaknesses should be the first thing you do as a business owner. Here’s why.
I’m a franchise consultant, and all the most successful entrepreneurs I’ve ever worked with understood that a business is ultimately just a Money Machine.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Google DeepMind has a new way to look inside an AI’s “mind” We don’t know exactly how AI works, or why it works so well. That’s a problem: It could lead us to…
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. It’s time for a party—the Conference of the Parties, that is. Talks kicked off this week at COP29 in Baku, Azerbaijan. Running for a couple of weeks each year, the global summit…
AI has led to breakthroughs in drug discovery and robotics and is in the process of entirely revolutionizing how we interact with machines and the web. The only problem is we don’t know exactly how it works, or why it works so well. We have a fair idea, but the details are too complex to…