December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

How to Escape Entrepreneurial Burnout When You Can’t Just Quit

April 18, 2024
What do you do when you’re experiencing burnout as an entrepreneur and you feel like your entire career is on life support as you barely make it through each day? Try these solutions for entrepreneurs who can’t just quit their jobs when they’ve had enough.

3 Biotech Stocks to Buy to Power Through April

April 18, 2024
The biotech sector is primed for growth, fueled by a surge in FDA approvals, anticipated M&A deals, and the integration of AI in drug discovery. So, fundamentally sound biotech stocks…

Apex Legends hacker says game developers patched exploit used on streamers

April 18, 2024

Last month, a hacker wreaked havoc during an esports tournament of the popular shooter game Apex Legends, hacking two well-known streamers mid-game to make it look like they were using cheats. A month later, it seems like the hacking saga may have come to a close with the game developers patching the bug exploited by […]

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The Download: American’s hydrogen train experiment, and why we need boring robots

April 18, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology Hydrogen trains could revolutionize how Americans get around Like a mirage speeding across the dusty desert outside Pueblo, Colorado, the first hydrogen-fuel-cell passenger train in the United States is getting warmed up on…