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Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
3 Chip Stocks to Hold Amidst Market Risks
The semiconductor industry’s long-term growth is fueled by robust demand, particularly across the consumer electronics sector, favorable government policies, and technological advances. Amid market risks, it could be ideal to…
Boston Dynamics’ Atlas humanoid robot goes electric
Atlas lies motionless in a prone position atop interlocking gym mats. The only soundtrack is the whirring of an electric motor. It’s not quiet, exactly, but it’s nothing compared to the hydraulic jerks of its ancestors. As the camera pans around the robot’s back, its legs bend at the knees. It’s a natural movement, at […]
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Fintech startup Mercury, which is under regulatory scrutiny, expands into consumer banking
Business banking startup Mercury, founded in 2020, is now launching a consumer banking product. Mercury today serves more than 100,000 businesses, many of which are startups, via its B2B practice. The expansion is a natural move for the company and one that has been in the works for a couple of years, according to Immad […]
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EU privacy body adopts view on Meta’s controversial ‘consent or pay’ tactic
Incoming guidance by an expert steering body for European Union data protection law could have major implications for Meta’s surveillance advertising business model: Large platforms such as Facebook and Instagram cannot force a “binary” pay or consent choice on users, according to a Politico report Wednesday, citing two people with direct knowledge of the decision. […]
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Diagon puts ex-Tesla supply chain muscle to work for small businesses
Companies can identify qualified suppliers from Diagon’s network of equipment suppliers, system integrators and service providers. Then leverage a toolkit to manage those complex projects.
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B2B marketplace The Folklore bags $3.4M seed to get brands into global stores
Amira Rasool founded The Folklore in 2018 to help fashion brands from emerging markets like Africa, Asia and The Caribbean tap into the international market. In 2022, the startup introduced The Folklore Connect, a B2B marketplace and wholesale management software for brands to sell to partner global retailers like Nordstrom, after it shifted from sourcing […]
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Formlabs says new 3D printer ‘rivals injection molding’
This month marks five years since the release of the Form 3, Formlabs’ last major 3D printer refresh. To celebrate the occasion, the MIT spinoff has unveiled the long-awaited Form 4. At the top of the notable features list are faster printing speeds (under two hours for most prints, per the company), a 30% build […]
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The Download: commercializing space, and China’s chip self-sufficiency efforts
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology The great commercial takeover of low-Earth orbit NASA designed the International Space Station to fly for 20 years. It has lasted six years longer than that, though it is showing its age, and…
Klarna credit card launches in the US as Swedish fintech grows its market presence
Klarna is launching its credit card in the United States, the Swedish fintech giant told TechCrunch in an exclusive interview. “It was one of our most asked for products,” said David Fock, Klarna’s chief product officer, “and will allow people to pay in the Klarna way but with a card.” By “Klarna way,” Fock means […]
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