December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Two Chairs raises $72M Series C in equity and debt to scale its therapist network

April 16, 2024

When Alex Katz founded Two Chairs in 2017, he firmly believed that in-person therapy is the most effective for behavioral health. Two Chairs used technology — a proprietary matching algorithm — to find the best possible therapists for its clients, but treatments took place primarily inside one of the startup’s half a dozen stylishly designed […]

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Three reasons robots are about to become more way useful 

April 16, 2024
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. The holy grail of robotics since the field’s beginning has been to build a robot that can do our housework. But for a long time, that has just been a dream.…

Meta’s Oversight Board probes explicit AI-generated images posted on Instagram and Facebook

April 16, 2024

The Oversight Board, Meta’s semi-independent policy council, it turning its attention to how the company’s social platforms are handling explicit, AI-generated images. Tuesday, it announced investigations into two separate cases over how Instagram in India and Facebook in the U.S. handled AI-generated images of public figures after Meta’s systems fell short on detecting and responding […]

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AI was supposed to make police bodycams better. What happened?

April 16, 2024
On July 25 last year, in circuit court in Dane County, Wisconsin, a motion was filed to dismiss a criminal case as a result of what defense attorneys described as “institutional bad-faith actions” by a local police department. The evidence was unearthed, in part, because of artificial intelligence.  Attorney Jessa Nicholson Goetz had been preparing…

Google Wallet appears in India, with local integrations, but Pay will stay

April 16, 2024

Google Wallet will finally launch in India — nearly two years after its relaunch as a digital wallet platform in the U.S. — according to a preview of the app that the company accidentally posted on the Google Play store in the country. After TechCrunch spotted the listing for the app — which will let […]

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Microsoft’s $1.5B check for G42 shows growing US-China rift

April 16, 2024

As the Gulf region gains growing strategic importance for the tech war between the U.S. and China, Microsoft makes a big move into one of its richest oil countries. On Monday evening, Microsoft announced a $1.5 billion strategic investment in G42, the Abu Dhabi-based company that has become a major force in the United Arab […]

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