A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Cybersecurity risks get increasingly complex every year, and businesses of all kinds are under attack. These are three of the most common cybersecurity errors companies make, with actionable advice on safeguarding against them.
Digital PR is often expensive and misleading, with agencies charging high fees for services that offer little value, fake media placements and no guaranteed results.