December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

TechCrunch Fintech: Meet PayJoy, a fintech operating at the intersection of doing good and making money

April 14, 2024

Welcome to TechCrunch Fintech! This week, we’re looking at how two fintech companies serving the underserved are faring, and more! To get a roundup of TechCrunch’s biggest and most important fintech stories delivered to your inbox every Sunday at 7:00 a.m. PT, subscribe here.  The big story PayJoy is an example of a company with […]

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Tesla drops prices, Meta confirms Llama 3 release, and Apple allows emulators in the App Store

April 13, 2024

Heya, folks, welcome to Week in Review (WiR), TechCrunch’s regular newsletter that recaps the past few days in tech. Google’s annual enterprise-focused dev conference, Google Cloud Next, dominated the headlines — and we had plenty of coverage from the event. But it wasn’t the only thing afoot (see: the spectacular eclipse). Lorenzo wrote about how […]

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Naval Ravikant’s Airchat is a social app built around talk, not text

April 13, 2024

Airchat is a new social media app that encourages users to “just talk.” A previous version of Airchat was released last year, but the team — led by AngelList founder Naval Ravikant and former Tinder product exec Brian Norgard — rebuilt the app and relaunched it on iOS and Android yesterday. Currently invite-only, Airchat is […]

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Vana plans to let users rent out their Reddit data to train AI

April 13, 2024

In the generative AI boom, data is the new oil. So why shouldn’t you be able to sell your own? From big tech firms to startups, AI makers are licensing e-books, images, videos, audio and more from data brokers, all in the pursuit of training up more capable (and more legally defensible) AI-powered products. Shutterstock […]

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Google goes all in on generative AI at Google Cloud Next

April 13, 2024

Not to minimize what Google had on display, but the company failed to give all but a passing nod to its core business — except in the context of generative AI, of course.

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