December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

This US startup makes a crucial chip material and is taking on a Japanese giant

April 11, 2024
It can be dizzying to try to understand all the complex components of a single computer chip: layers of microscopic components linked to one another through highways of copper wires, some barely wider than a few strands of DNA. Nestled between those wires is an insulating material called a dielectric, ensuring that the wires don’t…

TechCrunch Minute: TikTok and Meta’s latest moves signal a more commodified internet

April 11, 2024

The Internet’s mega-platforms are slowly merging into a great blob of sameness, and even the hottest companies in the world are not immune from the trend. TikTok’s winning strategy to focus on short-form, vertical video has found fans amongst other Internet platforms, and now TikTok is taking a page from its rivals books, reportedly borrowing […]

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Lyrak to take on X by combining the best of Twitter with fediverse integration

April 11, 2024

Threads. Mastodon. Bluesky. Substack Notes. Post. Nostr. Spoutible. There’s no shortage of X competitors in the months following the acquisition of the text-based social network formerly known as Twitter by Elon Musk. Now you can add one more startup to that lineup: Lyrak, a new X rival that aims to differentiate itself by focusing on […]

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Flipboard deepens its ties to the open source social web (aka the fediverse)

April 11, 2024

Flipboard, a Web 2.0-era social magazine app that is reinventing itself to capitalize on the renewed push towards an open social web, is deepening its ties to the fediverse — the social network of interconnected servers that includes apps like Mastodon, Pixelfed, PeerTube, and, in time, Instagram Threads, among others. On Thursday, the company announced […]

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