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Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Starbucks Wants to Make Its Stores Quieter — Here’s How the Coffee Company Is Making It Happen
Starbucks plans to introduce about 650 new stores and renovate about 1,000 with sound-absorbing ceiling panels by October.
Y Combinator’s latest cohort had only one LatAm startup in large part because of AI
Brazilian startup Salvy, a mobile carrier for businesses, was the only company based in Latin America in Y Combinator’s latest batch, the accelerator confirmed to TechCrunch.
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TechCrunch Minute: Google’s Gemini Code Assist wants to use AI to help developers
Can AI eat the jobs of the developers who are busy building AI models? The short answer is no, but the longer answer is not yet settled. News this week that Google has a new AI-powered coding tool for developers means that competitive pressures between major tech companies to build the best service to help […]
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Google brings AI-powered editing tools, like Magic Editor, to all Google Photos users for free
Google Photos is getting an AI upgrade. On Wednesday, the tech giant announced that a handful of enhanced editing features previously limited to Pixel devices and paid subscribers — including its AI-powered Magic Editor — will now make their way to all Google Photos users for free. This expansion also includes Google’s Magic Eraser, which […]
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AT&T notifies regulators after customer data breach
The legally required disclosure came a week after AT&T confirmed a cache containing millions of customers’ data that leaked online was genuine.
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Those Super Bowl Dunkin’ Tracksuits Still Haven’t Shipped: ‘Communication Has Been Nonexistent’
The tracksuits sold out on the day of Super Bowl LVIII in February.
Meta unveils its newest custom AI chip as it races to catch up
Meta, hell-bent on catching up to rivals in the generative AI space, is spending billions on its own AI efforts. A portion of those billions is going toward recruiting AI researchers. But an even larger chunk is being spent developing hardware, specifically chips to run and train Meta’s AI models. Meta unveiled the newest fruit of […]
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eBay enters trading card commercial agreement with Collectors, acquires Goldin
As eBay continues to invest in the trading card space, the e-commerce company announced Wednesday three significant commercial transactions with Collectors, the parent company of PSA (Professional Sports Authenticator), the third-party authentication and grading provider in the collectibles industry. The transactions include a trading card commercial agreement that aims to provide trading enthusiasts a seamless […]
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A $60M venture fund with a twist, and more startup-on-startup acquisitions
Today on Equity, we dig into Multiverse’s acquisition of Searchlight, Guesty’s massive Series F, Monad Labs, and Cyera’s megaround.
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