December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

TransferGo raises $10M to expand its remittance business in Asia, doubling valuation

April 9, 2024

TransferGo, the UK-based fintech best known as a consumer platform for global remittances, has raised a $10 million growth funding round from Taiwan-based investor Taiwania Capital, with a view to expanding in the Asia-Pacific region. It last raised a $50M Series C funding round in 2021. TransferGo claims the new investment doubles its valuation to […]

© 2024 TechCrunch. All rights reserved. For personal use only.

India’s Ola retreats from international markets, exiting UK, Australia and NZ

April 9, 2024

Ola is shutting down its operations in the UK, Australia and New Zealand, six years after expanding to international markets as it shifts focus to shoring up its domestic business ahead of an initial public offering. An Ola spokesperson told TechCrunch that the SoftBank-backed ride-hailing startup sees “immense opportunity for expansion in India,” where it […]

© 2024 TechCrunch. All rights reserved. For personal use only.

Why the Chinese government is sparing AI from harsh regulations—for now

April 9, 2024
The way China regulates its tech industry can seem highly unpredictable. The government can celebrate the achievements of Chinese tech companies one day and then turn against them the next. But there are patterns in how China approaches regulating tech, argues Angela Huyue Zhang, a law professor at Hong Kong University and author of the…

Multiverse, the apprenticeship unicorn, acquires Searchlight to put a focus on AI

April 8, 2024

Multiverse, the U.K. unicorn that builds apprenticeship programs for people to learn technology skills while on the job, has made an acquisition as it aims to skill up itself. The company has bought Searchlight, a startup and recruitment platform that uses artificial intelligence-based technology to source talent. The plan will be to use Searchlight’s tech […]

© 2024 TechCrunch. All rights reserved. For personal use only.

Targus says cyberattack causing operational outage

April 8, 2024

Targus’ parent company, B. Riley Financial, said it discovered “a threat actor gained unauthorized access to certain of Targus’ file systems.”

© 2024 TechCrunch. All rights reserved. For personal use only.

TechCrunch Space: Happy eclipse day!

April 8, 2024

Hello and welcome back to TechCrunch Space. Happy Eclipse Day for everyone celebrating! I’m fortunate to be living in a part of the country that’s in the path of totality, so I’ll be away from my desk for much of today, soaking it all in. Want to reach out with a tip? Email Aria at […]

© 2024 TechCrunch. All rights reserved. For personal use only.