December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Meta’s X competitor Threads invites developers to sign up for API access, publishes docs

April 8, 2024

After opening its developer API to select companies for testing in March, Meta’s Twitter/X competitor Threads is now introducing developer documentation and a sign-up sheet for interested parties ahead of the API’s public launch, planned for June. The new documentation details the API’s current limitations and its endpoints, among other things, which could help developers […]

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TikTok’s Instagram competitor likely to be named TikTok Notes

April 8, 2024

TikTok’s upcoming Instagram competitor app for sharing photos could be named TikTok Notes, according to screenshots posted by users. TikTok also confirmed the app was in development. Over the last few days, TikTok users have been getting pop-up notifications about a new TikTok Notes app to share photos. The notification says that the company is […]

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Decoding inflation trends and interest cuts

April 8, 2024
Understanding inflation’s downward trend Inflation, a key economic indicator, has been on a downward trend for the past eight months. This consistent decline in inflation is a significant economic event…

China tensions underline US investment in TSMC

April 8, 2024

The United States Department of Commerce Monday proposed investing as much as $6.6 billion to fund a third Taiwan Semiconductor Manufacturing Company Limited (TSMC) fab in Arizona. The funding would arrive by way of the CHIPS and Science Act, in a bid to foster more domestic semiconductor production. The move represents a broader push to […]

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