December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Could Congress actually pass a data privacy law?

April 8, 2024

Hello, and welcome back to Equity, a podcast about the business of startups, where we unpack the numbers and nuance behind the headlines. This is our Monday show, where we dig into the weekend and take a peek at the week that is to come. Now that we are finally past Y Combinator’s demo day — […]

© 2024 TechCrunch. All rights reserved. For personal use only.