A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
It’s impossible to anticipate every possible red flag; however, when you’re asking the right questions and know some of the telltale signs to watch out for, you’re ahead of the curve.
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. What Africa needs to do to become a major AI player Africa is still early in the process of adopting AI technologies. But researchers say the continent is uniquely hospitable to it for…
Rather than analyzing the news this week, I thought I’d lift the hood a bit on how we make it. I’ve spent most of this year being pretty convinced that Donald Trump would be the 47th president of the United States. Even so, like most people, I was completely surprised by the scope of his…
Kessel Okinga-Koumu paced around a crowded hallway. It was her first time presenting at the Deep Learning Indaba, she told the crowd gathered to hear her, filled with researchers from Africa’s machine-learning community. The annual weeklong conference (‘Indaba’ is a Zulu word for gathering), was held most recently in September at Amadou Mahtar Mbow University…