Walgreens Boots Alliance Is Being Audited for $2.7 Billion By the IRS
‘Tis the (tax) season.
Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
YC’s latest Demo Day shows fascinating wagers on healthcare, chip design, AI and more
As we did on Wednesday, a number of the TechCrunch crew watched the entire run of presentations, picking out a handful of favorites to highlight.
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Prioritizing Your Employees’ Well-being Is the Smartest Business Decision You Can Make — Here’s How.
Take a look at these strategies for implementing a holistic approach to employee wellness and watch morale, productivity and job satisfaction skyrocket.
3 Customer Service Trends to Follow this Year
With customer service as important as ever, these three trends can keep your customers happy and your business successful
Meet the startup pitch finalists at TC Early Stage 2024: ChargeBay, GovGPT, Ti¢ker
TechCrunch Early Stage 2024 is gearing up to showcase the next wave of innovation. Among the standout finalists for the highly anticipated “So You Think You Can Pitch” segment are three groundbreaking startups ready to make their mark. These finalists represent diverse sectors, from social media to civic tech to sustainable energy solutions, and beat […]
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X warns that you might lose followers as it does another bot sweep
X is warning users they may see a reduction in their follower counts as the company attempts to clear the network of some spammers and bots in a large sweep. Via an announcement published by X’s Safety account, the company on Thursday will begin a “significant, proactive initiative” to eliminate accounts that violate X’s rules […]
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OpenStack improves support for AI workloads
OpenStack allows enterprises to manage their own AWS-like private clouds on-premises. Even after 29 releases, it’s still among the most active open-source projects in the world and this week, the OpenInfra Foundation that shepherds the project announced the launch of version 29 of OpenStack. Dubbed ‘Caracal,’ this new release emphasizes new features for hosting AI […]
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Net neutrality won’t survive a Trump presidency
Net neutrality’s long trip toward (then away from, then toward again, then away, and now once more toward) federal protections against broadband meddling may be entering its final chapter, either to die forever or be enshrined in law — dependin, like so many things, on the outcome of the election in November. If Biden wins […]
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4 Strategies to Help You Attract More Local Customers to Your Small Business
Increase your brand’s visibility, traffic and sales with these local search marketing tips.
Ensure Customer Loyalty By Hyperfocusing on These Customer Needs
Meeting the customer’s needs doesn’t always mean they’ll come back. You have to know what makes them feel successful more than they do.