December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Purpose-built AI builds better customer experiences

April 2, 2024
In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey began with a pre-recorded message prompting the customer to press a number corresponding to their query. Today’s contact centers have evolved from the confines of just traditional phone calls to multiple channels from emails to…

Yahoo is acquiring Instagram co-founders’ AI-powered news startup Artifact

April 2, 2024

Yahoo is acquiring Artifact, the AI-powered news app from Instagram’s co-founders Kevin Systrom and Mike Krieger, the company announced on Tuesday. The financial terms of the deal were not disclosed. Artifact will no longer operate as a standalone app, and its proprietary AI-powered personalization technology will be integrated across Yahoo, including the Yahoo News app […]

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Tesla blames sales drop on Houthi attacks and arson in Germany

April 2, 2024

Tesla just turned in one of its more disappointing first quarters for deliveries in a while, and the company is putting some of the blame on an arson attack at its factory in Germany and shipping disruptions caused by Houthi attacks in the Red Sea. Tesla said Tuesday that it delivered 386,810 vehicles in the […]

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