Women in AI: Kristine Gloria of the Aspen Institute tells women to enter the field and ‘follow your curiosity’

December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

April 2, 2024

To give AI-focused women academics and others their well-deserved — and overdue — time in the spotlight, TechCrunch is launching a series of interviews focusing on remarkable women who’ve contributed to the AI revolution. We’ll publish several pieces throughout the year as the AI boom continues, highlighting key work that often goes unrecognized. Read more profiles here. […]

Rivian started a tough year on a flat foot

April 2, 2024

Rivian has a challenging year ahead — and the first quarter is off to a tepid start. The EV startup announced Tuesday that it built 13,980 vehicles and delivered 13,588 of them in the first quarter of 2024. Both of those figures are down from the fourth quarter of 2023, where it built 17,541 and […]

Read AI expands its AI-powered summaries from meetings to messages and emails

April 2, 2024

Available in “soft launch,” Read’s new capability connects to Gmail, Outlook and Slack as well as videoconferencing platforms to learn topics that might be relevant to you.

Purpose-built AI builds better customer experiences

April 2, 2024

In the bygone era of contact centers, the customer experience was tethered to a singular channel—the phone call. The journey began with a pre-recorded message prompting the customer to press a number corresponding to their query. Today’s contact centers have evolved from the confines of just traditional phone calls to multiple channels from emails to…

An Innovative Financing Technique is Gaining Traction — And It’s a Big Factor in the Potential $9.5 Billion Subway Acquisition

April 2, 2024

Roark Capital’s proposed acquisition of Subway introduces a significant pivot. This strategy shift towards a substantial debt model underlines the evolving dynamics of franchise growth and capital structure, spotlighting the broader acceptance of whole business securitization as a cornerstone in franchise financing.

The Philly Cheesesteak Was Invented At This Spot in 1930. Here’s Why Fans Can’t Stay Away 90 Years Later.

April 2, 2024

Frank E. Olivieri of Pat’s King of Steaks discusses the creation of the Philly cheesesteak, how making connections matters in business, and Philadelphia’s signature hospitality style.

‘Ponzi Scheme-Level Stuff’: This CEO Is on a Mission to Grow His Business Ethically While Fighting an Industry Crisis

April 2, 2024

Rolling Suds CEO Aaron Harper is growing the company’s brand, but that’s not the only thing the industry veteran is building.

How An Unmarked Dive Bar in Vegas Became One of America’s Must-See Destinations — Within 3 Years of Opening

April 2, 2024

In a contest hosted by Entrepreneur, the Silver Stamp was voted America’s most loved mom & pop shop. Its success shows that making people comfortable doesn’t have to cost a fortune.

She Used Her Kids’ College Fund to Build a Side Hustle, But the Product Was ‘Unsellable’ — Here’s How She Got Back on Track for $100 Million in Sales

April 2, 2024

Kim Vaccarella was a mother working in commercial real estate full-time when she gave entrepreneurship a shot.

Yahoo is acquiring Instagram co-founders’ AI-powered news startup Artifact

April 2, 2024

Yahoo is acquiring Artifact, the AI-powered news app from Instagram’s co-founders Kevin Systrom and Mike Krieger, the company announced on Tuesday. The financial terms of the deal were not disclosed. Artifact will no longer operate as a standalone app, and its proprietary AI-powered personalization technology will be integrated across Yahoo, including the Yahoo News app […]

Pairing live support with accurate AI outputs