December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Terraform Industries converts electricity and air into synthetic natural gas for the first time

April 1, 2024

The modern world is dependent on a vast network for extracting, processing, transporting and ultimately consuming hydrocarbons like crude oil and natural gas. But these resources come with a cost: they’re finite, difficult to extract, and take carbon dioxide out of the ground and release it into the air. Instead of reducing humanity’s dependence on […]

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TechCrunch Minute: Amazon bets $4B on Anthropic’s success

April 1, 2024

The current AI wave is a never-ending barrage of news items. To understand what I mean, ask yourself how long you spent considering the fact that Amazon put another $2.75 billion into Anthropic AI last week. Right? We’ve become inured to the capital influx that is now common in AI, even as the headline numbers […]

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Cultivating Calm: A Guide for Stress Awareness Month

April 1, 2024
Observed since 1992, National Stress Awareness Month aims to raise awareness of the causes and strategies for coping with stress. Furthermore, people are encouraged to raise awareness about current myths…

Women in AI: Urvashi Aneja is researching the social impact of AI in India

April 1, 2024

To give AI-focused women academics and others their well-deserved — and overdue — time in the spotlight, TechCrunch is launching a series of interviews focusing on remarkable women who’ve contributed to the AI revolution. We’ll publish several pieces throughout the year as the AI boom continues, highlighting key work that often goes unrecognized. Read more profiles here. […]

© 2024 TechCrunch. All rights reserved. For personal use only.

Scaling customer experiences with data and AI

April 1, 2024
Today, interactions matter more than ever. According to data compiled by NICE, once a consumer makes a buying decision for a product or service, 80% of their decision to keep doing business with that brand hinges on the quality of their customer service experience, according to NICE research. Enter AI. “I think AI is becoming…