December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Women in AI: Urvashi Aneja is researching the social impact of AI in India

April 1, 2024

To give AI-focused women academics and others their well-deserved — and overdue — time in the spotlight, TechCrunch is launching a series of interviews focusing on remarkable women who’ve contributed to the AI revolution. We’ll publish several pieces throughout the year as the AI boom continues, highlighting key work that often goes unrecognized. Read more profiles here. […]

© 2024 TechCrunch. All rights reserved. For personal use only.

Scaling customer experiences with data and AI

April 1, 2024
Today, interactions matter more than ever. According to data compiled by NICE, once a consumer makes a buying decision for a product or service, 80% of their decision to keep doing business with that brand hinges on the quality of their customer service experience, according to NICE research. Enter AI. “I think AI is becoming…

Ads on Discord, AT&T passcode resets, and podcast changes for Android users

April 1, 2024

Hello, and welcome back to Equity, a podcast about the business of startups, where we unpack the numbers and nuance behind the headlines. This is our Monday show, where we dig into the weekend and take a peek at the week that is to come. We’ll talk more about Wednesday, but this is Y Combinator Demo […]

© 2024 TechCrunch. All rights reserved. For personal use only.

How ASML took over the chipmaking chessboard

April 1, 2024
On a drab Monday morning in San Jose, California, at the drab San Jose Convention Center, attendees of the SPIE Advanced Lithography and Patterning Conference filed into the main ballroom until all the seats were taken and the crowd began to line the walls along the back and sides of the room. The convention brings…