‘Please Hold’ is Officially Cancelled — How to Future-Proof Your Customer Service for Gen Z and Beyond
Customers are increasingly expecting better service. Younger generations are leading the way.
Puzzle Corner
Ready for a fresh set of puzzles? Click here for the July/August 2025 Puzzle Corner, brought to you by guest editor Ed Faulkner ’03. Send problems, solutions (by August 1), and comments to puzzlecorner@technologyreview.com. Editor emeritus Allan Gottlieb ’67 launched Puzzle Corner in 1966. Find back issues through 2022 at cs.nyu.edu/~gottlieb/tr and more recent back issues at technologyreview.com/puzzle-corner.
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Stop Losing Millions Due to Bad Customer Service — 5 Ways to Retain Customers and Drive Growth
Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them.
‘I’m Going to Help Him’: Jeff Bezos Says He’s ‘Very Optimistic’ About Donald Trump’s Second Term in Office — Here’s Why
Bezos wants to help Trump reduce regulations.
Shell Casings Allegedly Used in ‘Brazen, Targeted Attack’ of UnitedHealthcare CEO Had Words Written on Them, According to Authorities
Brian Thompson was fatally shot outside a hotel in Manhattan.
The US Department of Defense is investing in deepfake detection
The US Department of Defense has invested $2.4 million over two years in deepfake detection technology from a startup called Hive AI. It’s the first contract of its kind for the DOD’s Defense Innovation Unit, which accelerates the adoption of new technologies for the US defense sector. Hive AI’s models are capable of detecting AI-generated…
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The Download: OpenAI’s defense contract, and making food from microbes
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. OpenAI’s new defense contract completes its military pivot At the start of 2024, OpenAI’s rules for how armed forces might use its AI models were unambiguous: it prohibited anyone from using them for…
Alternative meat could help the climate. Will anyone eat it?
This article is from The Spark, MIT Technology Review’s weekly climate newsletter. To receive it in your inbox every Wednesday, sign up here. Last week, we celebrated Thanksgiving here in the US, and I had hearty helpings of ham and turkey alongside my mashed potatoes and green bean casserole. Meat is often the star on…
These Married Co-Founders Started a Business With a Name ‘Nobody Could Pronounce’ — Then Bootstrapped It From Their Garage to 8-Figure Revenue
Co-founders Irene Chen and Matthew Grenby are well-versed in the art of the pivot.