December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Vibrant Planet uses AI for land mapping and improving climate resiliency

March 26, 2024

As the planet warms due to human-caused climate change, damage from wildfires has increased with it. The amount of forest area burned by wildfires increased 320% from 1996 to 2021, according to the National Integrated Drought Information System. While building tech to slow the progression and impacts of climate change would be ideal, it’s a […]

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Understanding the S&P 500’s significant surge

March 26, 2024
The S&P 500, a stock market index that measures the stock performance of 500 large companies listed on stock exchanges in the United States, has increased significantly by 25% over…

Synctera is the latest banking-as-a-service startup to lay off staff

March 26, 2024

Banking-as-a-service startup (BaaS) Synctera has conducted a restructuring that has resulted in a staff reduction, the company confirmed to TechCrunch. While Synctera did not share how many employees were impacted, a report in Fintech Business Weekly pegs the number to be about 17 people, or about 15% of the company. Doing the math, that means […]

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