December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Facebook snooped on users’ Snapchat traffic in secret project, documents reveal

March 26, 2024

In 2016, Facebook launched a secret project designed to intercept and decrypt the network traffic between people using Snapchat’s app and its servers. The goal was to understand users’ behavior and help Facebook compete with Snapchat, according to newly unsealed court documents. Facebook called this “Project Ghostbusters,” in a clear reference to Snapchat’s ghost-like logo. […]

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NASA’s snake robot is designed to search out life in the icy oceans of a Saturn moon

March 26, 2024

The snake robot form factor has existed for decades. In addition to the diversity it adds to the world of automation, the design has several pragmatic attributes. The first is redundancy, which allows for the system to keep chugging even after a module is damaged. The second is a body that makes it possible for […]

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Vibrant Planet uses AI for land mapping and improving climate resiliency

March 26, 2024

As the planet warms due to human-caused climate change, damage from wildfires has increased with it. The amount of forest area burned by wildfires increased 320% from 1996 to 2021, according to the National Integrated Drought Information System. While building tech to slow the progression and impacts of climate change would be ideal, it’s a […]

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Understanding the S&P 500’s significant surge

March 26, 2024
The S&P 500, a stock market index that measures the stock performance of 500 large companies listed on stock exchanges in the United States, has increased significantly by 25% over…

Synctera is the latest banking-as-a-service startup to lay off staff

March 26, 2024

Banking-as-a-service startup (BaaS) Synctera has conducted a restructuring that has resulted in a staff reduction, the company confirmed to TechCrunch. While Synctera did not share how many employees were impacted, a report in Fintech Business Weekly pegs the number to be about 17 people, or about 15% of the company. Doing the math, that means […]

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