In a wide-ranging Roundtables conversation for MIT Technology Review subscribers, AI journalist and author Karen Hao spoke about her new book, Empire of AI: Dreams and Nightmares in Sam Altman’s OpenAI. She talked with executive editor Niall Firth about how she first covered the company in 2020 while on staff at MIT Technology Review, and…
When efforts to modernize customer experience focus too much on technology and not enough on content, your company risks wasting resources, falling behind the competition and losing customers.
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