December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Building a more reliable supply chain

March 20, 2024
In 2021, when a massive container ship became wedged in the Suez Canal, you could almost hear the collective sigh of frustration around the globe. It was a here-we-go-again moment in a year full of supply chain hiccups. Every minute the ship remained stuck represented about $6.7 million in paralyzed global trade. The 12 months…

Mermaid Chart, a Markdown-like tool for creating diagrams, raises $5.5M

March 20, 2024

Mermaid, the open-source diagramming and charting tool, has long been popular with developers for its ability to create diagrams using a Markdown-like language. As is often the case, Mermaid founder Knut Sveidqvist created the project because he saw a need for it in his own job as a software architect and then open-sourced it without […]

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GitHub’s latest AI tool that can automatically fix code vulnerabilities

March 20, 2024

It’s a bad day for bugs. Earlier today, Sentry announced its AI Autofix feature for debugging production code and now, a few hours later, GitHub is launching the first beta of its code scanning autofix feature for finding and fixing security vulnerabilities during the coding process. This new feature combines the real-time capabilities of GitHub’s […]

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