December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

TechCrunch Minute: Solana is ushering in a new round of memecoin mania

March 20, 2024

Blockchain is back and Bitcoin is hot, the Ethereum blockchain seeing price gains, lots of folks are stoked about ETFs. But one less-mainstream blockchain is perhaps making the biggest waves in crypto lately: Solana. TechCrunch has reported on Solana’s massive, recent price appreciation, digging into its rapid ascent and the reasons why. That’s what we […]

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Apex Legends hacker said he hacked tournament games ‘for fun’

March 20, 2024

On Sunday, the world of video games was shaken by a hacking and cheating scandal. During a competitive esports tournament of Apex Legends, a free-to-play shooter video game played by hundreds of thousands of players daily, hackers appeared to insert cheats into the games of two well-known streamers — effectively hacking the players midgame. “Wait, […]

© 2024 TechCrunch. All rights reserved. For personal use only.

New York City’s plan to stop e-bike battery fires

March 20, 2024
Walk just a few blocks in New York City and you’ll likely spot an electric bike zipping by. The vehicles have become increasingly popular in recent years, especially among delivery drivers, tens of thousands of whom weave through New York streets. But the e-bike influx has caused a wave of fires sparked by their batteries,…

Amber launches service to help Tesla owners navigate expired warranties

March 20, 2024

Owners of aging EVs aren’t exactly flush with options if something breaks after the original warranty expires. One Bay Area startup called Amber thinks it can help them navigate that minefield, starting with Tesla owners. The company, founded in early 2023, announced Wednesday it has launched a new aftermarket warranty product called AmberCare for Model […]

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These Two Key Factors Can Produce Unbreakable Customer Bonds With Your Business

March 20, 2024
The power of authenticity cannot be understated. Across the business landscape, customers identify with brands they connect with and trust. In the race for earning and building consumer loyalty, being authentic is among the most important values business leaders must get right from the very start.