December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

These Two Key Factors Can Produce Unbreakable Customer Bonds With Your Business

March 20, 2024
The power of authenticity cannot be understated. Across the business landscape, customers identify with brands they connect with and trust. In the race for earning and building consumer loyalty, being authentic is among the most important values business leaders must get right from the very start.

Astera Labs goes public, and the Inflection-Microsoft AI saga continues

March 20, 2024

Hello, and welcome back to Equity, the podcast about the business of startups, where we unpack the numbers and nuance behind the headlines. This is our Wednesday show, focused on startup and venture capital news that matters. Today we have a grip of startup stories, and a venture capital item that isn’t as bad of news […]

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The Download: AI drugs, and how AI is improving soccer tactics

March 20, 2024
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. A wave of drugs dreamed up by AI is on its way Alex Zhavoronkov has been messing around with artificial intelligence for more than a decade. In 2016, the programmer and physicist was…

India grants gov’t agency power to fact-check gov’t matters

March 20, 2024

In India, a government-run agency will now monitor and undertake fact-checking for government related matters on social media even as tech giants expressed grave concerns about it last year. The Ministry of Electronics and IT on Wednesday wrote in a gazette notification that it is cementing into law its proposal from last year about making […]

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Is SAIC Worth Buying, Holding, or Selling Post-Earnings?

March 20, 2024
Despite Science Applications International Corp’s (SAIC) commitment to enhancing shareholder value and securing major contracts in recent months, the company experienced a decline in its share price due to its…

ServiceNow is developing AI through mix of building, buying and partnering

March 20, 2024

Every enterprise software company out there is working to bring more workflow automation and AI to the platform. ServiceNow has been on this journey for some time now, and given the kind of data it collects via interactions on its platform, it’s building more refined models. Part of the shift to AI comes internally by […]

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