A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Entrepreneurs who want to establish themselves as thought leaders rely on authenticity to connect with their audiences. But what happens when authenticity goes too far?
This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. What do jumping spiders find sexy? How DIY tech is offering insights into the animal mind. Studying the minds of other animals comes with a challenge that human psychologists don’t usually face: Your…
Unlock the power of public narrative and discover why it’s important for entrepreneurs to reflect on the experiences and values that have shaped them and led them to do what they do.
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. OpenAI’s Olivier Godement, head of product for its platform, and Romain Huet, head of developer experience, are on a whistle-stop tour around the world. Last week, I sat down with the…
By understanding these dynamics, business owners can position themselves to thrive amidst the challenges and opportunities presented by the intersection of AI and politics.