December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

The AI Act is done. Here’s what will (and won’t) change

March 19, 2024
This story originally appeared in The Algorithm, our weekly newsletter on AI. To get stories like this in your inbox first, sign up here. It’s official. After three years, the AI Act, the EU’s new sweeping AI law, jumped through its final bureaucratic hoop last week when the European Parliament voted to approve it. (You…

Ingrid receives $23M to expand an e-commerce delivery platform that snubs ‘free shipping’

March 19, 2024

Ingrid — a startup out of Stockholm, Sweden, not this writer (unfortunately) — has raised €21 million, or just under $23 million, to fuel the growth of a business aiming to improve the last, messy mile of online shopping, delivery. Using data science and some big ideas about how delivery will evolve in the years […]

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Uber leads $100M investment in African mobility fintech Moove as valuation hits $750M

March 19, 2024

Moove, an African mobility fintech that offers vehicle financing to ride-hailing and delivery app drivers, has raised $100 million in a funding round as it plots expansion into new markets. TechCrunch learned from sources familiar with the deal that Uber led the Series B round, which includes sovereign wealth fund Mubadala and several other investors, […]

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Truecaller adds a new AI feature to detect and block more spam calls

March 19, 2024

Caller ID app Truecaller today blocks between 38 and 40 billion spam calls annually for its 374 million+ users. Now, in hopes of getting more people to sign on to its premium tiers, it’s turning up the dials on its filtering tech. A new “Max” update for Android premium subscribers uses AI to block every […]

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Decoding the TikTok ownership controversy

March 19, 2024
In the ever-evolving landscape of digital technology, a new controversy has emerged that has the potential to reshape the dynamics of social media ownership and usage. The center of this…

LACERA decreases venture capital allocation range, but experts say it doesn’t signal a trend

March 18, 2024

The Los Angeles County Employees Retirement Association (LACERA) voted to decrease its allocation range to venture capital at a March 13 meeting. The board of investments voted to decrease its allocation range to venture capital and growth equity from between 15% and 30% of the pension system’s private equity portfolio, to between 5% and 25%. […]

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Mintlify says customer GitHub tokens exposed in data breach

March 18, 2024

Documentation startup Mintlify says dozens of customers had GitHub tokens exposed in a data breach at the start of the month and publicly disclosed last week. Mintlify helps developers create documentation for their software and source code by requesting access and tapping directly into the customer’s GitHub source code repositories. Mintlify counts fintech, database and […]

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