A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Recorded on December 17, 2024 The Worst Technology Failures of 2024. Speakers: Antonio Regalado, senior editor for biomedicine, and Niall Firth, executive editor. MIT Technology Review publishes an annual list of the worst technologies of the year. This year, The Worst Technology Failures of 2024 list was unveiled live by our editors. Hear from MIT Technology…
Understanding the power of branding and following this guide will help you position your startup for success and stand out from the competition from the start.
I was a single mother raising two boys and a company in the patriarchal 90s. Here are three hard-won lessons I learned — insights every entrepreneur, regardless of gender, could learn from in 2025.