December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Dev-focused note-taking startup Stashpad launches Google Docs alternative you can use without any login

March 13, 2024

Stashpad, a developer-focused “DM to yourself”-styled notebook app, is now pivoting to a docs app that you can use without logging in. The company will still maintain its original notes app and call it “Stashpad Lists.” StashPad Docs is the company’s new offering that doesn’t require any login and supports Markdown formatting. The product is […]

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Let’s not make the same mistakes with AI that we made with social media

March 13, 2024
Oh, how the mighty have fallen. A decade ago, social media was celebrated for sparking democratic uprisings in the Arab world and beyond. Now front pages are splashed with stories of social platforms’ role in misinformation, business conspiracy, malfeasance, and risks to mental health. In a 2022 survey, Americans blamed social media for the coarsening…

Spotify adds music videos in some countries

March 13, 2024

Spotify is adding music videos to its mobile and desktop apps in some markets. They are tightly integrated with the company’s music library as the streaming giant lets you seamlessly switch between audio and music videos in its mobile and desktop apps. However, music videos are only available in beta in 11 select markets for […]

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Ontario Teachers mints new unicorn in Indian fintech Perfios

March 13, 2024

Teachers’ Venture Growth, the late-stage venture and growth investment arm of Ontario Teachers’ Pension Plan, is investing $80 million in Perfios, an Indian fintech that provides real-time credit underwriting solutions to banks and other financial institutions. The new investment values Perfios at a valuation of over $1 billion. 15-year-old Perfios, which raised a $229 million […]

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Kolet makes travel eSIM cards easier to navigate

March 13, 2024

Kolet is a new French startup created by four experienced co-founders in the French tech ecosystem that wants to make it easier to stay connected when you travel. The company has crafted an interesting distribution strategy for travel eSIM cards and simplified the experience as eSIM remains a confusing technology for most people. Chances are […]

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Bluesky launches Ozone, a tool that lets users create and run their own independent moderation services

March 12, 2024

Decentralized Twitter/X rival Bluesky announced today that it’s open sourcing Ozone, a tool that lets individuals and teams collaboratively review and label content on the network. The company plans to open up the ability for individuals and teams to run their own independent moderation services later this week, which means users will be able to subscribe […]

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