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Pairing live support with accurate AI outputs
A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
Code suggests that TikTok could be building an app for photos
After rivaling music streaming platforms like Spotify and Apple music with TikTok Music, ByteDance might be looking at creating an Instagram competitor named TikTok Photos, code found in the TikTok app suggests. As spotted by The SpAndroid blog, TikTok’s APK file — an installable file format for Android — contains references and icons to a […]
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Axion Ray’s AI attempts to detect product flaws to prevent recalls
Recalls are costly for — and damaging to — any company, no matter the size or market. For instance, McKinsey estimates that, for businesses manufacturing medical devices, recalls have been as high as $600 million in recent decades. The reputational impact tends to be lasting; customers aren’t quick to forgive. A Harris Interactive poll found […]
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Tierra Biosciences nabs $11 million to create new AI-guided proteins
By using cell-free technology, Tierra is able to cut down protein manufacturing from months to weeks and enable customers to order proteins online.
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DoorDash’s new AI-powered ‘SafeChat+’ tool automatically detects verbal abuse
DoorDash hopes to reduce verbally abusive and inappropriate interactions between consumers and delivery people with its new AI-powered feature that automatically detects offensive language. Dubbed “SafeChat+,” DoorDash is leveraging AI technology to review in-app conversations and determine if a customer or Dasher is being harassed. Depending on the scenario, there will be an option to […]
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Google confirms it’s restricting Gemini election queries globally
If you want to ask Google’s AI chatbot a question about an upcoming election, you will have to do it from a country where there are no elections taking place. TechCrunch has learned that the search giant has started to restrict queries made Gemini when they relate to elections, in any market globally where elections […]
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Building a data-driven health-care ecosystem
The application of AI to health-care data has promise to align the U.S. health-care system to quality care and positive health outcomes. But AI for health care hasn’t reached its full capacity. One reason is the inconsistent quality and integrity of the data that AI depends on. The industry—hospitals, providers, insurers, and administrators—uses diverse systems.…
Smartsheet (SMAR) Earnings Watch: Time to Buy, Hold, or Sell?
As Smartsheet (SMAR) readies its quarterly earnings unveiling, its proactive steps in expanding services and market presence, coupled with significant recent milestones, raise a pivotal question: Does this momentum signal…
How to Downsize Your Life and Save Money
There, you are attempting to save money, pay off debt, and live a simpler lifestyle. However, every time you attempt to set a budget, you get an email reminding you…
UiPath (PATH) and Asana (ASAN): Should You Buy, Hold, or Sell?
The rapid rise of digital transformation initiatives, the growing popularity of public cloud services, and the integration of advanced technologies are propelling the software industry forward. Therefore, let’s analyze whether…