December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

Should artists be paid for training data? OpenAI VP wouldn’t say

March 11, 2024

Should artists whose work was used to train generative AI like ChatGPT be compensated for their contributions? Peter Deng, VP of consumer product at OpenAI — the maker of ChatGPT — was loath to give an answer when asked on SXSW’s main stage this afternoon. “That’s a great question,” he said when SignalFire venture partner […]

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Lucid Motors is stuck in a fight over the name of its Gravity SUV

March 11, 2024

Lucid Motors is at risk of losing the trademark for the name of its Gravity SUV, just months before the company is supposed to start production. Google Ventures-backed EV charging company Gravity Inc. filed a “petition for cancellation” with the U.S. Patent and Trademark Office’s Trademark Trial and Appeal Board in December asking for Lucid’s […]

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Kate Middleton’s photo editing controversy is an omen of what’s to come

March 11, 2024

After frenzied speculation that a recent photo of Kate Middleton and her children was AI-generated, the Duchess of Cambridge herself had to address the controversy. “Like many amateur photographers, I do occasionally experiment with editing,” Middleton wrote in a statement. “I wanted to express my apologies for any confusion the family photograph we shared yesterday […]

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LLMs become more covertly racist with human intervention

March 11, 2024
Since their inception, it’s been clear that large language models like ChatGPT absorb racist views from the millions of pages of the internet they are trained on. Developers have responded by trying to make them less toxic. But new research suggests that those efforts, especially as models get larger, are only curbing racist views that…