December 20, 2024

Pairing live support with accurate AI outputs

A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…

NSA says it’s tracking Ivanti cyberattacks as hackers hit US defense sector

March 1, 2024

The U.S. National Security Agency has confirmed that hackers exploiting flaws in Ivanti’s widely used enterprise VPN appliance have targeted organizations across the U.S. defense sector. NSA spokesperson Edward Bennett confirmed in an emailed statement to TechCrunch on Friday that the U.S. intelligence agency, along with its interagency counterparts, is “tracking and aware of the […]

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Backed by $10M Series A, TravelJoy is riding the post-COVID demand for expert travel planning

March 1, 2024

A travel-focused startup that the COVID pandemic could have killed has instead thrived. TravelJoy, a company providing a suite of tools for travel entrepreneurs and travel business operators, is now facilitating over $1 billion in annual spend for its customers, as interest in travel rebounded in the U.S. in the post-pandemic months. Now, the company […]

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Will we reach AGI before Stripe goes public?

March 1, 2024

Listen here or wherever you get your podcasts. Hello, and welcome to Equity, a podcast about the business of startups, where we unpack the numbers and nuance behind the headlines. This is our Friday episode, when we dig back through the most critical stories and themes from the week. Here’s what Mary Ann and Alex got into: […]

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Syrenna’s WaterDrone is the ocean-monitoring ‘underwater weather station’ of the future

March 1, 2024

As crucial as the ocean is to countless industries, we lack the kind of systematic knowledge of it that we have of the surface. Syrenna has built a versatile robotic platform that you might think of as a mobile weather station for the sea, and is ready to emerge from stealth to enable precise, real-time […]

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Rec emerges from stealth to modernize Parks & Rec management and booking

March 1, 2024

Park and recreation organizations help communities thrive. However, many of them use outdated systems that make program registration stressful for residents, potentially leading to lost revenue for cities. Rec, a new startup aiming to improve the local recreation experience, launched out of stealth today. The platform’s offerings cater to four groups: residents, community organizers, coaches, […]

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Spotify launches a $9.99/mo standalone audiobooks service for its free users

March 1, 2024

After adding 15 hours of free audiobooks listening to its subscription plan late last year, Spotify today is introducing a $9.99 per month option that will allow its free users to also access its audiobooks collection. The company announced on Friday its new “Audiobooks Access Tier,” which, similar to the service offered to subscribers, allows […]

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