A live agent spends hours each week manually documenting routine interactions. Another combs through multiple knowledge bases to find the right solution, scrambling to piece it together while the customer waits on hold. A third types out the same response they’ve written dozens of times before. These repetitive tasks can be draining, leaving less time…
It turns out that you don’t need to be a scientist to encode data in DNA. Researchers have been working on DNA-based data storage for decades, but a new template-based method inspired by our cells’ chemical processes is easy enough for even nonscientists to practice. The technique could pave the way for an unusual but…
A BooXkeeping franchise maximizes profitability by creating a network of small-business customers to make bookkeeping, financial data entry, reporting, and billing services as efficient and easy as possible.
In a landscape where cyberattacks, regulatory fines and reputation threats loom large, proactive risk management is not just an option — it’s essential for long-term success.
There is a startling lack of personal accountability today. Exercising personal accountability will push you forward both personally and professionally.
Shifting from reactive to responsive leadership boosts trust, collaboration and performance. Leaders who engage with empathy, nonreactivity and authenticity create environments that drive innovation and sustainable success.