Why trust and emotional connection, not speed or automation, drive lasting loyalty — and how you can use humans and technology together to keep customers coming back.
Imagine telling a digital agent, “Use my points and book a family trip to Italy. Keep it within budget, pick hotels we’ve liked before, and handle the details.” Instead of returning a list of links, the agent assembles an itinerary and executes the purchase. That shift, from assistance to execution, is what makes agentic AI…
AI is at war. Anthropic and the Pentagon feuded over how to weaponize Anthropic’s AI model Claude; then OpenAI swept the Pentagon off its feet with an “opportunistic and sloppy” deal. Users quit ChatGPT in droves. People marched through London in the biggest protest against AI to date. If you’re keeping score, Anthropic—the company founded…